Refund & Replacement Policy

At Chef Chew’s Kitchen, we 100% stand behind our product. Your experience matters to us, and we are committed to making things right.

Shipping & Product Condition

All of our products are made to order and shipped frozen. Upon arrival, your order may be refrigerated and cold to the touch—this is completely normal and safe for consumption. We recommend placing any items you’re not using right away into the freezer.

Replacements (Our First Priority)

If there is any issue with your order, our first step is always to make it right with a replacement.

We will gladly send a replacement if:

• An item is missing from your order
• A product arrives damaged or compromised
• There is an issue with quality or condition
• A shipment is delivered to the wrong address

In cases where a shipment is misdelivered, we will gladly resend your order.

Photo Requirement

To help us resolve issues quickly and accurately, photos are required for any claim involving damage, missing items, or product condition before a replacement or refund can be issued.

Refunds

We reserve refunds as a last resort. Our goal is always to resolve the issue by replacing the product and ensuring you have a great experience.

If we are unable to correct the issue with a replacement, we will issue a refund.

How to Get Support

If you experience any issues, please reach out to us at hello@chefchewskitchen.com with your order details and photos so we can resolve it quickly.

We appreciate your support and the opportunity to serve you.
Thank you for being part of Chef Chew’s Kitchen.